Shipping Policy

Shipping Policy

Thank you for shopping with Lumineek. This Shipping Policy outlines how we handle order processing, shipping, and delivery.


1. Order Processing Time

  • All orders are processed within 1–2 business days after confirmation

  • Orders are not processed or shipped on Sundays or public holidays

  • In case of high order volume, processing may be slightly delayed


2. Shipping Locations

  • We currently ship across India

  • At this time, we do not offer international shipping


3. Delivery Time

  • Estimated delivery time is 5–7 business days from the date of dispatch

  • Delivery timelines may vary depending on your location

  • Remote areas may experience additional delays


4. Shipping Charges

  • Shipping charges (if applicable) will be calculated and displayed at checkout

  • We may offer free shipping on select products or promotional campaigns


5. Order Tracking

  • Once your order is shipped, you will receive a tracking ID via email or SMS

  • You can track your order using the provided tracking link


6. Delays & Exceptions

While we aim to deliver within the estimated timeframe, delays may occur due to:

  • Weather conditions

  • Courier or logistics issues

  • High demand periods

  • Incorrect or incomplete shipping address

Lumineek is not liable for delays caused by third-party courier services.


7. Incorrect Address

  • Please ensure your shipping details are accurate at checkout

  • We are not responsible for orders delivered to incorrect addresses provided by customers


8. Failed Delivery Attempts

  • If delivery fails due to unavailability or incorrect details, the courier may attempt re-delivery

  • In some cases, the order may be returned to us


9. Damaged or Lost Shipments

  • If your order arrives damaged, please contact us within 48 hours with photo/video proof

  • If your order is lost in transit, we will assist in resolving the issue with the courier partner


10. Contact Us

For any shipping-related queries, feel free to contact us:

Email: support@lumineek.in
Business Name: Lumineek


By placing an order with Lumineek, you agree to this Shipping Policy.