Shipping Policy
Shipping Policy
Thank you for shopping with Lumineek. This Shipping Policy outlines how we handle order processing, shipping, and delivery.
1. Order Processing Time
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All orders are processed within 1–2 business days after confirmation
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Orders are not processed or shipped on Sundays or public holidays
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In case of high order volume, processing may be slightly delayed
2. Shipping Locations
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We currently ship across India
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At this time, we do not offer international shipping
3. Delivery Time
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Estimated delivery time is 5–7 business days from the date of dispatch
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Delivery timelines may vary depending on your location
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Remote areas may experience additional delays
4. Shipping Charges
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Shipping charges (if applicable) will be calculated and displayed at checkout
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We may offer free shipping on select products or promotional campaigns
5. Order Tracking
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Once your order is shipped, you will receive a tracking ID via email or SMS
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You can track your order using the provided tracking link
6. Delays & Exceptions
While we aim to deliver within the estimated timeframe, delays may occur due to:
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Weather conditions
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Courier or logistics issues
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High demand periods
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Incorrect or incomplete shipping address
Lumineek is not liable for delays caused by third-party courier services.
7. Incorrect Address
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Please ensure your shipping details are accurate at checkout
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We are not responsible for orders delivered to incorrect addresses provided by customers
8. Failed Delivery Attempts
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If delivery fails due to unavailability or incorrect details, the courier may attempt re-delivery
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In some cases, the order may be returned to us
9. Damaged or Lost Shipments
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If your order arrives damaged, please contact us within 48 hours with photo/video proof
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If your order is lost in transit, we will assist in resolving the issue with the courier partner
10. Contact Us
For any shipping-related queries, feel free to contact us:
Email: support@lumineek.in
Business Name: Lumineek
By placing an order with Lumineek, you agree to this Shipping Policy.