Refund Policy

Refund & Return Policy

Effective Date: 1 Jan,2026

At Lumineek, we strive to provide high-quality products and a smooth shopping experience. If you are not completely satisfied with your purchase, we’re here to help.

1. Return Eligibility

We offer a 30-day return policy, which means you have 30 days from the date of delivery to request a return.

To be eligible for a return:

  • The item must be unused and in the same condition that you received it

  • The item must be in its original packaging

  • Proof of purchase (order confirmation or receipt) is required

2. Non-Returnable Items

Certain items may not be eligible for returns, including:

  • Products damaged due to misuse or improper handling

  • Items returned without original packaging

  • Final sale or clearance items (if applicable)

3. Return Process

To initiate a return:

  1. Contact us at support@lumineek.in within 30 days of delivery

  2. Provide your order number and reason for return

  3. Our team will guide you through the return process

Returns sent without prior approval may not be accepted.

4. Refunds

Once your returned item is received and inspected:

  • You will be notified of the approval or rejection of your refund

  • If approved, the refund will be processed to your original payment method within 5–7 business days

5. Shipping Costs

  • Shipping charges are non-refundable, unless the return is due to a defective or incorrect product

  • Customers may be responsible for return shipping costs

6. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product:

  • Contact us within 48 hours of delivery

  • Provide clear photos or videos as proof

  • We will arrange a replacement or full refund at no extra cost

7. Order Cancellation

  • Orders can be cancelled only before dispatch

  • Once shipped, the order cannot be cancelled and must follow the return process

8. Late or Missing Refunds

If you haven’t received your refund:

  • Check your bank account again

  • Contact your payment provider (processing time may vary)

  • If the issue persists, contact us at support@lumineek.in

9. Contact Us

For any questions regarding returns or refunds, please contact:

Email: support@lumineek.in
Business Name: Lumineek

By making a purchase on our website, you agree to this Refund Policy.