Privacy Policy

Last updated: 22 October 2026

At Lumineek, we respect your privacy. This Privacy Policy explains how we collect, use, and share personal information when you browse our website, place an order, or contact us.

1. Information We Collect

Depending on how you interact with our store, we may collect:

Contact details: Your name, email address, phone number, billing address, and delivery address.
Order information: Products purchased, order value, payment status, delivery details, and return or refund requests.
Payment information: Information needed to process your payment through the payment provider selected at checkout.
Support communications: Messages, photographs, and other information you share when contacting us.
Account information: Account details and saved preferences, if you create a customer account.
Device and browsing information: Your IP address, browser type, device information, pages visited, and interactions with our website.

Please do not send passwords, full card details, or payment PINs through email, chat, or support messages.

2. How We Collect Information

We collect information directly from you when you place an order, complete a form, create an account, or contact us.

Some information is collected automatically through cookies and similar technologies. We may also receive information from service providers, such as payment confirmations from payment processors and delivery updates from shipping partners.

3. How We Use Your Information

We use personal information to:

Process payments and fulfil orders.
Arrange shipping and provide delivery updates.
Handle customer enquiries, cancellations, returns, and refunds.
Maintain customer accounts, where available.
Detect fraud and protect our website.
Understand website performance and improve the shopping experience.
Send promotional communications where permitted and with consent where required.
Meet legal, accounting, and regulatory obligations.

Where consent is required, we will obtain it before processing information for that purpose.

4. Who We Share Information With

We share relevant information with service providers when needed to operate our store, including:

Shopify, which provides our ecommerce platform.
Payment processors, to handle transactions.
Shipping and fulfilment partners, to deliver orders.
Customer support and communication providers.
Analytics and advertising providers, where enabled and subject to applicable consent requirements.
Professional advisers or public authorities when necessary to meet legal obligations or protect legal rights.

We may also disclose information in connection with a business transfer, subject to applicable legal requirements and safeguards.

5. Shopify

Our store is hosted on Shopify. Shopify processes personal information to provide and maintain its services and may also process certain information for its own purposes as described in its privacy policies.

You can learn more at:

Shopify Privacy Policy

Shopify Consumer Privacy Policy

6. Cookies, Analytics and Advertising

Cookies and similar technologies may be used to keep your cart working, remember preferences, understand website activity, and measure advertising performance.

Analytics and advertising tools used by this store:

Where advertising tools are enabled, browsing activity and identifiers may be shared with advertising partners to measure campaigns or show relevant advertisements, subject to applicable law and your choices.

Where available, you can manage optional cookies through our cookie settings. You can also control cookies through your browser. Blocking necessary cookies may affect features such as your cart or checkout.

Where consent is required, optional tracking will be used only after that consent is obtained.

7. Marketing Choices

You can unsubscribe from promotional emails using the unsubscribe link in the message.

Opting out of marketing will not stop essential communications about an existing order, delivery, refund, or support request.

8. How Long We Keep Information

We retain personal information only for as long as reasonably needed for the purposes described in this policy, including fulfilling orders, providing support, resolving disputes, and meeting legal recordkeeping requirements.

Retention periods vary depending on the type of information and applicable obligations. When information is no longer needed, we take steps to delete or anonymise it.

9. Information Security

We use reasonable technical and organisational safeguards to protect personal information from unauthorised access, loss, misuse, or disclosure.

No website, transmission method, or storage system is completely secure. If a personal information breach occurs, we will take appropriate action and provide notifications where required by applicable law.

10. International Processing

Shopify and other service providers may store or process information outside India.

Where personal information is transferred internationally, we will take steps required by applicable law to protect it.

11. Your Privacy Choices and Requests

You can contact us to request access to, correction of, or deletion of your personal information, or to withdraw consent for consent-based processing, subject to applicable law.

We may need to verify your identity before responding. Some information may need to be retained for legal obligations or unresolved transactions.

Withdrawing consent may affect services that depend on the relevant information. It does not affect processing already lawfully carried out.

To submit a request, email [Privacy contact email address].

12. Children’s Privacy

Our store is intended for adults making purchases. We do not knowingly collect personal information directly from children under 18.

If you believe a child has provided personal information to us, contact us so we can investigate and take appropriate action.

13. Other Websites

Our website may contain links to third-party websites. Their handling of personal information is governed by their own privacy policies. Please review those policies before sharing information with them.

14. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices, services, or legal obligations.

The revised version will be posted on this page with an updated date. Where required, we will provide additional notice or obtain fresh consent.